This Privacy Policy explains what personal data lot9 collects, why we collect it, how we use and protect it, and what rights you have as a player on our platform.
Six things every lot9 player should know about how we handle personal information. Full details are in the policy sections below.
lot9 collects personal information you provide at registration — name, date of birth, mobile number, and government ID details for KYC — as well as technical data such as your IP address, device type, and browsing behaviour on the platform. We collect only what is necessary to operate your account safely.
Your data is used to verify your identity, process deposits and withdrawals in PHP, settle bets, detect fraud, and improve the lot9 platform experience. We do not use your data to make automated decisions that affect your account in ways you haven't consented to.
lot9 shares personal data only with necessary service providers — identity verification partners, payment processors, and fraud prevention services. We do not sell your personal data to third parties, and any data shared with partners is limited to what those partners need to deliver their specific service.
All data transmitted between your device and lot9 is protected using SSL encryption. Account access is secured through OTP verification and password authentication. lot9 applies access controls internally so that only authorised personnel can view account information, and only when operationally necessary.
lot9 retains your personal data for as long as your account is active and for a reasonable period after closure, as required to comply with applicable legal and financial record-keeping obligations. Data that is no longer required is securely deleted or anonymised.
As a lot9 player, you have the right to access the personal data we hold about you, request corrections, ask questions about how your data is used, and in certain circumstances request deletion of your data. These rights can be exercised by contacting lot9 support through the platform.
lot9 ("we", "us", "the Platform") is committed to protecting the privacy and personal data of every player who registers and uses the lot9 platform. This Privacy Policy describes what personal information we collect, how we collect it, the purposes for which it is used, and the measures we take to keep it secure.
This policy applies to all personal data processed in connection with your lot9 account, including data collected through the lot9 website and the lot9 mobile app. It should be read alongside the lot9 Terms & Conditions, which govern your use of the platform as a whole.
lot9 collects personal data in two main ways: information you provide directly and information collected automatically when you use the platform.
| Data Category | Examples | How Collected |
|---|---|---|
| Registration Data | Full name, date of birth, mobile number, email address | Provided by you at sign-up |
| Identity Verification | Government-issued ID (passport, driver's licence, national ID), ID photo | Submitted during KYC |
| Financial Data | Bank account details, e-wallet reference, transaction history in PHP | Provided during deposit or withdrawal |
| Platform Activity | Bets placed, games played, account login history | Automatically recorded |
| Technical Data | IP address, device type, browser, operating system | Automatically collected |
| Communications | Support enquiry records, complaint correspondence | When you contact lot9 |
We collect only the data that is necessary for the purposes described in this policy. You are not required to provide more information than is needed to create and operate a verified lot9 account.
lot9 uses your personal data for the following purposes:
lot9 does not use your personal data for automated profiling that results in decisions affecting your legal rights, or for purposes unrelated to operating your account and the platform.
lot9 applies a range of technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:
lot9 uses cookies and similar tracking technologies on the website and mobile platform to support essential functions and improve the user experience. Cookies are small data files stored on your device when you visit lot9.
The types of cookies used by lot9 include:
You may control cookie behaviour through your browser settings. Note that disabling essential cookies may prevent certain lot9 platform features from functioning correctly.
lot9 retains your personal data for as long as your account remains active. After you request account closure, we retain certain data for a defined period to meet legal and financial record-keeping obligations — including transaction records and identity verification documents, which may be required for a period following account closure under applicable Philippine financial regulations.
Data that is no longer required and is not subject to a legal retention obligation is securely deleted or irreversibly anonymised. We do not retain personal data for longer than is necessary for the purposes described in this policy.
As a lot9 player, you have the following rights in relation to your personal data. These rights can be exercised by contacting lot9 support:
Request a copy of the personal data lot9 holds about you and the purposes for which it is used.
Request correction of any inaccurate or outdated personal data in your lot9 account record.
Request deletion of your personal data where it is no longer necessary, subject to our legal retention obligations.
Object to certain uses of your personal data, including any processing that is not strictly necessary to operate your account.
Request your personal data in a structured, commonly used format where technically feasible.
Ask lot9 to explain how any specific piece of your personal data is being used or why it was collected.
lot9 will acknowledge data rights requests within a reasonable timeframe. Where a request cannot be fulfilled in full — for example, because data is subject to a legal retention obligation — we will explain the reason clearly.
lot9 is strictly an adult platform for players aged 21 and above. We do not knowingly collect personal data from individuals under 21 years of age. Identity verification (KYC) is required for all accounts and includes date of birth confirmation against a government-issued Philippine ID.
If lot9 discovers that an account has been created by a person under the age of 21, the account will be closed immediately, the data will be deleted, and any balance will be handled in accordance with our applicable procedures. If you believe a minor has accessed lot9 using your details, contact support immediately.
lot9 may update this Privacy Policy from time to time to reflect changes in platform operations, applicable laws, or industry best practices. The effective date at the top of this page shows when the current version came into force.
Where updates are material — meaning they significantly affect how your data is collected or used — we will notify registered players via the contact details on their lot9 account. Continued use of the platform after an update takes effect constitutes acceptance of the revised policy.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how lot9 handles your personal information, you can reach the lot9 support team through the contact channels available within your account dashboard.
General enquiries can also be sent to [email protected]. lot9 aims to respond to all data-related enquiries within a reasonable timeframe. For account-related queries, please be prepared to verify your identity before information is shared or changes are made to your account.